Call Center - Bilingual Spanish
Job Number: 222947
Join Forbes’ 2023 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team.
You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.
This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities:
Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications
Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
Fluent in Spanish and English (verbal and written)
Training starts: March and April 2024
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
Designated workspace free from noise and other distractions
High-speed internet at your expense unless otherwise required by law
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector
Compensation
$20.
25 or $21.
50 per hour depending on the role you are selected for
Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
Performance-based rewards
Additional $1.
00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.
progressive.
com/careers/how-we-hire/faq/job-scams/
Job: Contact Center
Primary Location: United States-Texas-Laredo
Schedule: Full-time
Employee Status: Regular
Work From Home: Yes
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