Front Desk Agent

Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.
Your role will involve various administrative tasks and assisting guests with their inquiries and requests.
Duties: - Greet guests in a warm and welcoming manner upon arrival - Check-in and check-out guests efficiently, ensuring accuracy in all transactions - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain accurate guest records and handle cash transactions - Assist with reservations, cancellations, and modifications - Coordinate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required - Maintain cleanliness and organization at the front desk area Qualifications: - Previous experience in a customer service role is preferred - Excellent phone etiquette and communication skills - Strong hospitality skills with a focus on providing exceptional guest service - Knowledge of front desk operations and hotel management systems is an asset - Ability to handle multiple tasks efficiently in a fast-paced environment - Strong problem-solving skills and the ability to remain calm under pressure - Bilingual proficiency is a plus We offer competitive compensation and benefits packages for our employees.
If you are passionate about delivering outstanding customer service and enjoy working in a dynamic hospitality environment, we would love to hear from you.
Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Part-time Pay: $10.
50 per hour Expected hours: 16 – 32 per week Benefits: * Employee discount * Paid time off Schedule: * Evening shift * Morning shift * Overnight shift Work setting: * In-person Work Location: In person