*DLP Staffing* is currently accepting applications for the position of:
*POSITION TITLE: *Customer Service Representative *Location*: Laredo, Tx
FLSA: Non-Exempt
Hire Pay: $15 an hour
Classification: Temp.
Full-Time
*JOB DESCRIPTION:*
This position coordinates the movement of customer's materials from suppliers through our Service Center Network.
*JOB SUMMARY:*
* Coordinates, schedules, and dispatch all service requirements of local pickups through local deliveries.
Must act as direct liaison between dock operations and local delivery process.
* Print deliveries,
* Follow up and able to provide status for local driver where about.
* Use correct shipment to fix tracks in system.
* Print LH manifests.
* Take calls and assist internal and external customer requests, including tracing and follow up expedite requests.
* Create tracks in system and request authorization for lock out shipments.
* Provide and identify status of tracks in system.
* Respond emails from SCM’s and attend expedite requests.
* Send notification of late freight.
* Responsible to collect, organize and submit the followings reports on daily basis:
* Inbound, percentage, outbound, transfer-freight, dispatch end of day reports.
* Work on Dana report and be able to read and understand Dana crossing report.
* Send NB inventory to management group
* Coordinate, evaluate and plan outbound loads for different centers, including coordinate loads and follow up local pickups in daily basis to check in material and update system.
* Work in transfer-freight report to identify volume, pieces, weight to send to other Protrans centers and be able to make the proper plan to move material according due dates.
* Responsible to follow up pre-alerts and confirm freight.
* Responsible to create routes.
* Be able to create load tenders.
* Review logistic plan.
* Communicate plan to Laredo- Operations and load planner.
* Responsible for inter-company and intra-company communication.
* Responsible to respond all emails and follow up and resolve misrouted loads.
* Actively identifies and pursues innovative logistics approaches and makes recommendations based on analysis or factual information.
* Responsible to work in the process grid.
* Consistently provides exceptional customer service to multiple customers based upon process analysis.
* Utilizes computer techniques for analysis, simulation or information systems and documentation.
* Be able to resolve OS&D situations using correct shipment when it needs.
* Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
* Perform dock checks as assigned.
* SCR is responsible to check system and pass load out information to dock to perform and confirm freight on floor.
* Notify any discrepancy and be able to follow up and update system.
* Other tasks as assigned.
*QUALIFICATIONS:*
* High school diploma or equivalent and six months of related experience or training.
* Proven data entry work experience, as a Data Entry Operator or Office Clerk
* Ability to follow instructions.
* Ability to communicate effectively in English.
* Ability to read and comprehend simple instructions.
* UPERVISION RECEIVED AND EXERCISED:
* Receives supervision from Supervisor.
* Must complete jobs without constant supervision.
*WORKING CONDITIONS:*
The principal duties of this position are performed in an indoor environment.
*ALCOHOL AND DRUG TESTING POLICY:*
This position is subject to pre-employment drug testing.
DLP Staffing has a Drug Free Workplace Policy that includes Post-Accident Testing, Random Testing, and/or Reasonable Suspicion Testing.
*MINIMUM QUALIFICATIONS:*
* Must pass a background check.
* Must pass a pre-employment drug test.
Other: Valid Drivers’ License Class C
DLP STAFFING IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $15.
00 per hour
Schedule:
* Day shift
Work Location: In person
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